Refund and Cancellation Policy

1. Physical Products

• Printed books, workbooks, flashcards, and worksheet packs may be returned within 30 days of delivery for a refund or a replacement.
• Items that arrive damaged, defective, or materially different from the product description are refunded or replaced in full, including the shipping fee. Contact support with photos and your order ID.
• Items returned in unused, resalable condition for any other reason are refunded at the product price. The original $5.99 shipping fee is not refunded, and return postage is the customer's responsibility.

2. Audio Resources and Courses

Refund requests for audio resources, downloadable files, and online course access must be submitted within 7 days of purchase. Because these items are delivered immediately, a refund may be declined once files have been downloaded or once a substantial part of a course has been completed. Duplicate orders and payment errors are refunded in full at any time.

3. Bundles

• Every bundle combines printed items with digital access, so each component is assessed under the window that applies to it: 30 days for the printed items, 7 days for the digital and audio components.
• Returning the printed portion of a bundle within 30 days refunds the printed items at their listed value. Digital components that have already been delivered are refundable only inside the 7-day digital window.
• A bundle that has not been delivered in full is refunded in full.
• Shipping fees are refunded when an order arrives damaged, defective, or materially different from its description.

4. How to Request a Refund

Submit all refund requests to support@comfortknowledge.com with your order details and the reason for the request. Approved refunds are issued to the original payment method within 5-10 business days of approval. Card refunds appear on your statement according to your issuing bank's timeline.

5. Cancellations

An order may be cancelled at no charge at any point before the printed items are dispatched or the digital access email is sent. Email support@comfortknowledge.com with your order ID as soon as possible and we will cancel and refund the order in full.

6. If You Disagree With a Decision

If we decline a refund and you believe the decision is wrong, reply to your support thread and ask for the decision to be reviewed by a manager. You are also free to contact your card issuer or bank at any time, and we will provide the order, delivery, and access records relevant to your case.